Network Management, Inc. Blog

With over 25 years of experience in Information Technology, Rafiq Masri is one of the most accomplished, versatile and certified (Microsoft MCSE, Cisco CCNA, CCDA, CNE, Citrix, Neverfail, HP, and more) engineers in the field. He has spent the past 2 ½ decades administering and supporting a wide range of clients and has helped position Network Management, Inc. (NMI) as a leader in the IT Managed Services space in the Washington DC Metro Area.

Rafiq has built a reputation for designing, building and supporting top notch IT infrastructures in the small to mid-size market to match the business objectives and goals of his clients.

Embracing the core values of integrity, innovation, and reliability, Rafiq has a very loyal client base with some customer relationships dating back 20+ years.

Rafiq holds a bachelor’s degree in Mechanical Engineering from the University of Michigan and has completed graduate programs in Software Engineering and Business at Harvard and George Mason University. Rafiq is a former founder and CEO of Automation, Inc. in Ann Arbor, Michigan as well as a valued speaker on entrepreneurship and technology at industry events such as ExpoTech and others.

It’s Not Even Close: Why Network Printers are Better Than Consumer Printers for SMBs

It’s Not Even Close: Why Network Printers are Better Than Consumer Printers for SMBs

Despite the rise in digital documentation and connectivity, the ability to print hard copies of documents is still a requirement in many businesses. However, if not handled with care, printing can quickly become an expensive endeavor. This is just one of a few reasons that a single network printer is a better option for many organizations than a series of local printers.

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Tip of the Week: 4 Ways To Speed Up Your Computer

Tip of the Week: 4 Ways To Speed Up Your Computer

A slow computer is many things, but most of all, it’s an annoying problem to have. When you have work that needs to get done, a slow computer can hold you back from reaching your maximum potential. Do you struggle with technology that’s running at less than maximum efficiency? We’ll discuss some of the ways that you can resolve the issue of a slow computer.

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If You Aren’t Leveraging Managed Services, You’re Leaving Benefits On The Table

If You Aren’t Leveraging Managed Services, You’re Leaving Benefits On The Table

The modern business needs a reliable source of information technology support. Historically, this was provided through a method known as break/fix—if your business technology was to break, a technician would come in to fix it. While this approach works, there are many trade-offs to using it that a business shouldn’t have to accept. Now that there is the managed services model, businesses no longer do.

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Tip of the Week: Getting The Most Out Of Your Smartphone’s Battery

Tip of the Week: Getting The Most Out Of Your Smartphone’s Battery

Have you found that your smartphone battery doesn’t last as long as it should? If you’re a business owner who uses your mobile device very frequently, you might notice a rather significant change in the quality of your device’s charge over time. How can you make sure that this decrease in power doesn’t create problems for your productivity?

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Six Critical Small Business Mistakes to Avoid

Six Critical Small Business Mistakes to Avoid

There are many obstacles that any business owner needs to avoid in order to keep themselves from backsliding like Sisyphus did in Greek myth. Some of these obstacles may not be the first that come to mind, either. Here, we’ll review six mistakes that a business owner can make that can prevent them from reaching their goals. 

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Tip of the Week: Two Taskbar Tips

Tip of the Week: Two Taskbar Tips

Microsoft Windows is run on a majority of business computers. As a result, having a good understanding of some of the features that will make using the software easier is beneficial. This week, we will go over some things you can do with the taskbar that will make navigating your computer easier. 

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Is Your IT Department Stepping Up?

Is Your IT Department Stepping Up?

If you need to get your current IT infrastructure under control, you don’t want to deal with amateurs. You want to resolve your issues and quicken your response times, as well as grow and upgrade your infrastructure in a way that makes more profits and enhances productivity. To find out if you need an upgrade to your current IT systems, ask yourself the following questions.

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Tip of the Week: Simple Windows 10 Tips to Leverage

Tip of the Week: Simple Windows 10 Tips to Leverage

Windows 10 is the culmination of all the prior versions of the operating system, which means it offers all the great options that earlier versions did with contemporary improvements to make these options even better. To leverage the full potential of Windows 10, we recommend following these five simple tips.

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You Need More than a Firewall to Secure Your Business

You Need More than a Firewall to Secure Your Business

Whether or not you’re familiar with computers, there are a few terms that are thrown around commonly enough that chances are good that you know them. One such term is “firewall.” Unfortunately, there are often misconceptions as to what these terms refer to or what they do. Firewalls are a prime example, as many believe that a firewall is the only security they need.

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Downtime Adds Up to a Big Deal, Really Quickly

Downtime Adds Up to a Big Deal, Really Quickly

There are a lot of words that a business owner doesn’t like to hear. One of the worst? Downtime. While this word may seem essentially harmless at first glance, it signifies a much larger range of issues. Here, we’ll examine how to calculate the impact of a downtime event.

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Seven great Business Communications Options

Seven great Business Communications Options

Every business has to have some form of communication so they can interact with their customers and support the transactions that they make. Today, we’ll take a look at several communications options that the modern business has to improve its organizational communications.

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A Dive Into the US/Huawei Issues

A Dive Into the US/Huawei Issues

Huawei has found itself in an... interesting spot lately. Despite being the top telecom supplier in the world and second in phone manufacturing, many countries have banned the use of the Chinese company’s networking equipment. This is primarily due to the close ties Huawei has with China’s government, and the potential spying Huawei could do.

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You Need to Prioritize Metrics that Support Efficiency

You Need to Prioritize Metrics that Support Efficiency

Productivity is a core component of any business endeavor, but unfortunately it is often difficult to stay productive with the immense amount of distractions that intercede. In order for anyone to maintain productivity, they need tools aligned with the tasks they are presented. For the modern business, management software has connected most of a business’ core processes to streamline workflows for most people. The use of Customer Relationship Management (CRM) platforms keep people in the groove longer, while also providing management metrics designed to give them an idea about how their business is functioning.

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Do Your Employees Have Any of These Six Hackable Habits?

Do Your Employees Have Any of These Six Hackable Habits?

Habits are hard to break - but there are some habits that simply have to be broken if your business is going to be secure. Many of these habits may have been developed by your employees, which means that it is important that you recognize them.

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Here’s How Managed IT Lets Your Business Do More, For Less

Here’s How Managed IT Lets Your Business Do More, For Less

There is no denying the value that an in-house information technology resource can offer a company. However, many small and medium-sized businesses might have a difficult time finding room in their budget to hire additional in-house resources. In cases like these, turning to other, external resources can provide a helpful boost to your IT.

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Tip of the Week: How to Wind Down with Night Mode

Tip of the Week: How to Wind Down with Night Mode

Productivity is a huge priority in today’s business world, and with today’s technology, it can be achieved at just about any time. However, with the way our brains are wired, staring at our screens late at night isn’t great for our capacity to sleep. However, there are a few settings that you can change to reduce these impacts. Here, we’ll give a few tips to help you do so.

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Give Your Business Access to Real-Time Analytics With These 3 Technologies

Give Your Business Access to Real-Time Analytics With These 3 Technologies

As a business owner, you’re constantly looking for new ways to improve customer interaction with your website, and your company in general. In the old days (the early-to-mid aughts), market research required a lot of phone calls and legwork. Today, thanks to the rapid growth of technology, numerous applications and software feature real-time analytics that can help you gather instant feedback and statistics on your clientele. Here are three technologies that can make market research a cinch.

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The Shadowy Exploits of this Hacking Group Could End Up Harming Your Business

The Shadowy Exploits of this Hacking Group Could End Up Harming Your Business

After the WannaCry attack, it would seem that the hacking group known as the Shadow Brokers (or TheShadowBrokers) is in possession of some extremely potent information. This makes it all the more disconcerting that the group has announced the start of their own subscription service.

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A Guide to Help You Understand All the Digital Threats You Face

A Guide to Help You Understand All the Digital Threats You Face

Malware is a commonality in today’s computing environment, though businesses do everything in their power to avoid encountering it. Some people have difficulty identifying threats, which makes for a dangerous situation whenever they actually have to handle them. We’ve put together a malware guide that will help your employees identify the most common types of threats out there, as well as how to respond to them.

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The Top 4 Technology Issues Every Business Must Plan For

The Top 4 Technology Issues Every Business Must Plan For

Managing a business is difficult enough without technology issues getting in the way of operations. Therefore, when an issue does pop up in a company’s IT, it can be a very frustrating experience for everyone involved. Here are a few common issues that have been known to trip up businesses more than they should.

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There are many obstacles that any business owner needs to avoid in order to keep themselves from backsliding like Sisyphus did in Greek myth. Some of these obstacles may not be the first that come to mind, either. Here, we’ll review six mis...

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