It doesn’t matter how intensively a business uses their technology, there will always be a need for maintenance of some sort, whether it’s something as simple as a point-of-sale system or a full-fledged desktop workstation. Some businesses might have a complete IT department, while others might not have the resources to allocate to this role. We’ll walk you through how, no matter what kind of organization you operate, your business can benefit from a help desk solution.
Network Management, Inc. Blog
Only a few months into the year, it has been made abundantly clear that 2020 will be considered one of the tougher years for business in recent memory. With a pandemic leading many, many businesses to scale back drastically (if not shut down outright), there are many things that are bound to change. To give your own the best chance of survival, there is perhaps no more appropriate time to consider a change over to a managed approach to IT services.
The COVID-19 pandemic is one of the most remarkable situations that will happen in our lives. Unfortunately for businesses, mandated stay-at-home orders for non-essential workers have pushed a lot of the work that typically was done in the office to employees’ homes. This has necessitated many businesses to make a quick digital transformation.
Your business runs on technology of all types. That’s why it is so important to have knowledgeable and reliable IT technicians whose job is to keep that technology running effectively. Finding the right IT support for your company’s needs isn’t as straightforward as you may think. There are costs, reliability, and coverage variables to sort through and after those determinations are made, it is up to business owners and managers to ensure they are getting value from their choice in IT support.
While most businesses need the same basic technology to support their operations, some industries have additional, more specific needs that require a more specialized tool to accomplish. As we leave this series behind, let’s briefly consider how a managed service provider can be a valuable resource for a business operating in one of these industries.
Modern businesses can now make use of increasingly powerful technology solutions… as long as they have a means of obtaining and incorporating these solutions into their operations. The services that a managed service provider can deliver include procurement assistance. To wrap up our series on the value that managed services can provide, let’s discuss this aspect.
It wasn’t too long ago that in order for business technology to be fixed, or to undergo general maintenance, it either needed to be brought to a specialist’s location or for the specialist to come to yours. Nowadays, this isn’t so much the case. As we continue our blog series on the benefits offered by a managed service provider, let’s consider the support options available.
Have you ever gone to a restaurant with a wonderful little dessert buffet, where there is a convenient soft-serve ice cream machine that lets you eat as much as you want? The convenience of this “self-serve” model is one which has permeated many industries. Just take a look at self-checkout at major retailers--people want to do things themselves. Unfortunately, this doesn’t translate very well into business technology management.
The modern business needs a reliable source of information technology support. Historically, this was provided through a method known as break/fix—if your business technology was to break, a technician would come in to fix it. While this approach works, there are many trade-offs to using it that a business shouldn’t have to accept. Now that there is the managed services model, businesses no longer do.
If you need to get your current IT infrastructure under control, you don’t want to deal with amateurs. You want to resolve your issues and quicken your response times, as well as grow and upgrade your infrastructure in a way that makes more profits and enhances productivity. To find out if you need an upgrade to your current IT systems, ask yourself the following questions.
“Business as usual.” This is something that people say when their time at work matches their expectations. If your staff constantly has problems with the technology you’ve provided them, the saying may be in reference to your constant IT troubles, which would be problematic on several different fronts. If your company’s “business as usual” is dealing with downtime, runaway IT repair costs, and inefficient and variable productivity, you might want to consider managed IT services.
Take a moment and consider the data that you have collected during your business’ operations. How valuable is it to you? What would it mean if it were to leak out of your business’ control?
Chances are, your employees aren’t going to be able to just sit down and immediately begin using your business’ technology solutions. This is one reason why employee training is an invaluable investment of time. Let’s discuss some others.
While some things may last forever (or at least seem to), your business’ technology certainly isn’t one of them. Moreover, when your solutions do reach their end-of-life (EOL), it is crucial that they are upgraded and/or replaced so that you can avoid negative consequences for your business.
How much does your business rely on technology? Chances are that there is at least one solution your business can’t get by without--and where there is a technology solution, you can bet there will be users who need help with it. We’ll discuss how a help desk solution can help your business avoid downtime and general technology problems.
Businesses need a lot of services to stay ahead of the competition. The “as a service” model allows businesses to save a lot of money in the long run by making previously inaccessible services much more affordable for the average small organization. We’ll walk you through the value you can take advantage of thanks to the “as a service” model.
“The elephant in the room” has long been used as an analogy for a blatantly obvious problem that everyone is hesitant, if not unwilling, to acknowledge. Many companies find that they have elephants like these in their server rooms. Today, we’ll discuss some of these metaphorical elephants and how your company can get rid of them.
How does your business handle its IT management? It’s inevitable that your organization will suffer from technology troubles at some point or another, and it might seem like you have little control over it at times. However, the way that you manage your business’s IT can have a considerable effect on how your organization functions on a grand scale. What’s the best way to handle something as important as technology maintenance for your organization?
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